Customer Service Excellence

Course Description

Approved as a vocational program under the Private Career Colleges Act, 2005

Diploma Program: 12 Weeks

Optional 8 week Co-op

Contrary to popular belief, delivering excellent customer service is not a natural ability that most people are born with. Most untrained individuals and even those who have been working in a customer service environment for many years, don’t understand the principles behind customer service excellence and how to provide a world-class experience for their company’s customers.

Program Highlights

      • Computer Essentials
      • Customer Service & Retail Essentials
      • Advanced Customer Service Skills
      • Handling Negative customers / Reputation Management

Career Opportunities

Customer Service jobs are found wherever a business interfaces with their customers. Jobs range from retail to direct customer service departments

Salary Stats

  • Customer Service Information NOC 6552
  • Retail Sales Person and Sales Clerks: NOC 6421
  • Wage Range ($/hr): $11.00 – $14.00+

*Labour statistics provided by workingincanada.gc.ca

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